Privacy Policy

1. Information We Collect

When you submit a request through the contact form on our website, we collect the following personal information: your full name, phone number, zip code, service type of interest, and any additional details you choose to provide. We may also automatically collect non-personal data such as browser type, device information, and pages visited through standard analytics tools.

If you arrive at our website through an advertising link, we may capture campaign tracking parameters (UTM codes) and referral identifiers associated with that link. These parameters help us understand which marketing channels are most effective and do not contain personally identifiable information on their own.

2. How We Use Your Information

We use the information you provide primarily to respond to your service inquiry, prepare estimates, and schedule cleaning services. Specifically, your contact form submissions are transmitted to our customer relationship management platform (GoHighLevel) where they are stored securely and used to manage communication with you regarding your inquiry and any subsequent service relationship.

We may also use your information to send follow-up communications related to your inquiry, request feedback on completed services, or notify you of relevant service offerings. We will never sell your personal information to third parties.

3. Data Storage and Third-Party Services

Your personal data submitted through our website forms is processed and stored within GoHighLevel (LeadConnector), a third-party CRM platform. GoHighLevel maintains its own privacy and security practices, which you can review on their website. We select third-party service providers that maintain reasonable security measures to protect your data.

Our website may use cookies or similar tracking technologies for analytics and advertising purposes. You may adjust your browser settings to decline cookies, though this may affect certain website functionality.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances: with service providers who assist us in operating our business (such as our CRM platform), when required by law or legal process, or to protect the rights and safety of TML Property Services, our customers, or the public.

5. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly. We will respond to such requests within a reasonable timeframe. If you wish to opt out of marketing communications, you may do so by following the unsubscribe instructions included in any such message or by contacting us.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

8. Changes to This Policy

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this privacy policy or your personal data, please contact TML Property Services through the contact form on our website or by reaching out to us directly via phone.